1. Introduction
At KB Media Ltd, we are committed to providing our valued customers with a wide range of high-quality household goods and an exceptional shopping experience. Our policies are designed to ensure customer satisfaction, product quality, fair pricing, and environmental responsibility.
2. Customer Service
We are dedicated to offering superior customer service. Our team is here to assist you with any inquiries, concerns, or issues. Our customer service can be reached through the following means:
- Email: info@kbmedialtd.co.uk
- In-Store Assistance: Visit our warehouse at Suite 500 , AW House 6-8 Stuart Street, Luton, England, LU1 2SJ, UK
3. Product Quality
We take great pride in the quality of the household goods we offer. Our products are carefully selected to meet or exceed industry standards. If you receive a product that does not meet your expectations, please refer to our Returns and Refunds policy for resolution.
4. Pricing and Discounts
We strive to provide competitive pricing and attractive discounts to our customers. Prices and discounts are subject to change, but we are committed to offering fair and transparent pricing. Keep an eye on our website and promotional materials for the latest offers.
5. Returns and Refunds
We want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward returns and refunds policy. For details on our return process and eligible products, please refer to our Returns and Refunds policy, available on our website and in-store.
6. Privacy and Data Security
Your privacy is important to us. We take data security seriously and handle your personal information with the utmost care. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy, available on our website.
7. Environmental Responsibility
We are committed to environmental responsibility. We work to minimize our environmental footprint by promoting sustainable and eco-friendly products. Additionally, we encourage responsible disposal of old household goods and recycling. Look for our eco-friendly product options in-store and online.
8. Employee Guidelines
Our employees are the heart of our business. We ensure that our team members are well-trained, knowledgeable, and committed to providing excellent customer service. We are an equal opportunity employer and promote a diverse and inclusive workplace.
9. Contact Information
If you have any questions, concerns, or feedback, please feel free to contact us using the information below:
- Email: info@kbmedialtd.co.uk
- In-Store Assistance: Visit our warehouse at Suite 500 , AW House 6-8 Stuart Street, Luton, England, LU1 2SJ, UK
Thank you for choosing KB Media Ltd as your household goods retailer. We appreciate your trust in us and look forward to serving you with the best in household goods and exceptional service.